The Duo Box is available in sets of 10, 20, or 25, and includes:
• Money Envelopes (7.25” x 3.5”)
• Gift Tags (4” x 2.5”)
• 3 yards of jute rope for the tags
• Metal rivets for durability
• A rigid gift box (10.3” x 5” x 2”) made with imported fine paper over thick cardboard

All envelopes and tags are crafted using 280 GSM premium eco-friendly paper with gold foil detailing.

Each set contains an equal mix of “Best Wishes” and “With Love” tags on the front (e.g., a set of 10 includes 5 of each).

Envelopes come with peel-off tape for secure sealing.

Products in the Duo Box can be personalised with your name or message. Personalisation is printed in dark brown or non-foiled gold, selected for best visibility based on the design’s base colour.

Please enter your full message — including any greeting — in the Name/Content box. Text is printed exactly as entered, so kindly review spelling and formatting before submission.

Proofs are not shared by default to maintain smooth timelines. If you require a preview, please mention it clearly in your order notes or WhatsApp our team immediately after placing the order. Once an order moves into production, proof sharing/ changes cannot be made.

Standard personalisation takes 2–4 working days before dispatch. Gold foil personalisation takes 7–9 working days before dispatch. Non - personalised ordered are usually dispatched within 2 working days . After dispatch, delivery typically takes 2–5 working days depending on your location in India .

Personalised pieces are made exclusively for you and cannot be resold. This is why we do not offer Cash on Delivery for personalised products. Lachi has been trusted by 30,000+ customers, and every order is handled with care and consistency. For non-personalised products, we do offer Cash on Delivery up to a certain order value. You can securely complete your purchase using our online payment options, including credit card, debit card, UPI, net banking, and other supported payment modes. If you prefer a payment link, bank transfer, or cash deposit, please contact our team, we’ll be happy to assist you with the details.

If there is a manufacturing or printing error from our end, please contact us within 48 hours of delivery with clear photos. Our team will review and resolve the concern promptly

You can directly select quantities from 20 to 500 pieces on the website. For larger quantities, please contact our team. Custom designs are also possible subject to minimum quantities — reach out via email or WhatsApp to begin the conversation.

Yes, we do ship internationally. For international deliveries, please place your order on our website:
www.shoplachi.com. International delivery timelines typically range between 10–20 working days post dispatch, depending on the destination country and customs processes.

For express delivery options or Delhi pickup assistance, kindly get in touch with our team before placing your order so we can guide you accordingly. Please note that any customs duties, taxes, or import charges (if applicable) must be paid directly by the recipient as per the regulations of the destination country. While we ensure timely dispatch from our end, we are not liable for delays caused due to customs clearance procedures.

Yes, we understand that gifting timelines can sometimes be tight. Lachi is based in Delhi, and for Delhi NCR orders, rush processing may be possible within 24–48 hours, depending on order volume and production load. For other locations, urgent dispatch may be possible, and certain express courier options can be arranged at an additional cost, subject to availability. If you’re working with a deadline, please WhatsApp our team before placing your order to check feasibility. We’ll guide you honestly on what can be accommodated.

At Lachi, quality is non-negotiable. Every product goes through careful quality checks before dispatch to ensure it meets our design and finishing standards. For this reason, we do not offer returns or exchanges unless there is a confirmed manufacturing or printing defect from our end. If such a concern arises, please contact us within 48 hours of delivery with clear photos. Our team will review the matter and resolve it promptly. We stand by the quality of what we create, and we believe in fairness, both to our customers and to the craft.

Got a question or need assistance? We’re here to help.

WhatsApp: +91 90150 22222
Email: contact@lachi.in

Feel free to reach out anytime - we’d love to hear from you.