Refund, Returns & Cancellation Policy

What is Lachi’s policy on returns and exchanges?

We follow the highest quality control standards and ensure that each product is made with the care and workmanship that our customers expect. As a policy, we do not offer returns or exchanges on our products delivered in perfect condition as per the order placed. In addition, any item purchased on sale cannot be returned unless there is a major defect with the product.

In case there is an issue with the product being damaged/defective or incorrect product has been shipped, the product can be exchanged - please email us details and images (if applicable) within 48 hours of order receipt at contact@lachi.in.

You will be asked to courier the product back to us at our mailing address. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s). Only after careful review of the returned product by our quality team, will the decision to exchange the product be made. Please note that the shipping of the exchanged products depends on the availability of the the same. In case the the exchange is not possible, the money will be refunded back to you in the form of online credit.

What if a piece is delivered damaged or delivered incorrectly?

If your order is wrongfully delivered (item delivered is different from the order placed online) or has a genuine quality issue, then we are open to extending a full refund or re-fulfilling your order. We request you to send us images of the package as it arrived with the defect/external damage visible, within 48 hours of receiving the product. Please email us at contact@lachi.in with all details. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s).

What is your order cancellation policy?

• Orders can be cancelled only if it has not been processed.
• No cancellation applicable for personalised/customised products once the order is placed.
• If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
• Please mail us at contact@lachi.in with the order details for cancellation request.

What is your Refund Policy ?

• If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 10- 12 working days.
• Please note that we depend on your bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.